FAQ
ORDERING & SHIPPING
How long does it take to process and ship orders?
Most orders are processed within 1-3 business days. Shipping times vary depending on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination.
What shipping carriers do you use?
We primarily use USPS, UPS, and DHL for domestic and international orders.
Can I change or cancel my order after it’s been placed?
We process orders quickly, so changes or cancellations may not always be possible. Contact us as soon as possible if you need to modify your order.
TRACKING & DELIVERY
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
What if my package is lost or stolen?
If your tracking shows delivered but you haven’t received it, please contact your local carrier first. We’re not responsible for lost or stolen packages after delivery.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 14 days of delivery for unused, unwashed items with tags attached. Sale items are final and cannot be returned.
How do I initiate a return or exchange?
Visit colorshalloween.com and follow the return instructions. Exchanges are subject to availability.
PRODUCT & SIZING
How do I know what size to order?
Refer to our size chart on the product page for measurements. If you’re between sizes, we recommend sizing up.
Are your products true to size?
Our products are designed to fit as described, but check the size chart for accuracy.
PAYMENT & DISCOUNTS
What payment methods do you accept?
We accept major credit cards, PayPal, and other select payment methods.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter at colorshalloween.com to stay updated on sales and exclusive offers.
OTHER QUESTIONS
Do you offer wholesale or bulk orders?
Yes! For wholesale inquiries, please reach out via our contact form.
How can I care for my items?
Follow the care instructions on the label. Generally, we recommend washing in cold water and air drying.
Can I pre-order items?
Pre-orders are occasionally available for select items. Check the product description for details.
Do you restock sold-out items?
Some items may be restocked, but others are limited edition. Follow us on social media for updates.
Still have questions?
Feel free to reach out via our contact form, and we’ll get back to you as soon as possible!