Return Policy
At ColorsHalloween, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return policy below before initiating a return.
Returns & Exchanges
We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, items must be unused, in the original packaging, and in the same condition as when you received them.
Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Gift cards
- Downloadable software or digital products
- Items marked as “final sale” or “non-returnable”
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, pack the item securely in its original packaging.
- Ship the item back to us using a trackable shipping method.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and applied to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Questions?
If you have any questions about our return policy, feel free to reach out. We’re happy to help!
Note: This policy is subject to change without notice.